Delivery Information

SHIPPING POLICY

TURNAROUND

All units are made to order. Therefore shipping times may vary. Our usual shipping time is 7 to 14 working days. This increases during busy periods. Orders received at week-ends or bank holidays are processed the next working days, and lead time starts from that day.

CARRIERS

We use the following carriers to deliver our orders:
Royal Mail | UK Mail | UPS | FedEx | TNT

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of the products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

INTERNATIONAL SHIPPING

You are as a buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and other fees required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

We advise that you check your country’s rules on imports so there are no surprise charges when clearing your package through customs. Please verify the customs, duties charges, and procedures in your country before placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.