Returns

RETURNS, REFUNDS & EXCHANGES POLICY

HOW TO RETURN AN ITEM

Should you wish to return an item to us, please ensure that:

It is in its original unused condition, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.

  1. Please email info@benchvent.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    BenchVent
    Returns Department Tracking #
    Unit 1 Levens Hall Park
    Lund Lane
    Killinghall
    Harrogate.
    HG3 2BG
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS

Units that have been used or altered will not be accepted for return or exchange.

RESTOCKING FEE

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

EXCHANGES

  • We request that you check that all necessary information regarding the unit you are ordering so that you are getting the unit that’s fit for your purpose.
  • If you ordered an item that isn’t fit for what you need, we may exchange, at our discretion. We may also wave the restocking fee, but you still will have to pay the return shipping costs, as well as the shipping cost of the new unit.